Privacy Policy Cookie Policy Terms & Conditions

Effective Date: 1st August, 2025

These Terms and Conditions (“Terms”) govern your use of the website and any services, features, or content offered by Riverside Crystal Universal (“we,” “our,” or “us”). By accessing this website, you agree to be bound by these Terms. If you do not agree, do not use our platform.

1. Eligibility

You must be at least 13 years old or the legal age of majority in your jurisdiction to use this website. By using this site, you confirm that you meet this requirement.

2. Account Registration

You may create an account to access certain features. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. We reserve the right to terminate or suspend accounts at our discretion.

3. Product Information and Availability

We make every effort to display accurate product descriptions, prices, and availability. However, we do not warrant that all information is error-free, complete, or current. Prices and availability are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time.

4. Orders and Payment

By placing an order, you agree to provide accurate, current, and complete information. Orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion, especially in cases of suspected fraud or pricing errors.

Payments must be made through the approved payment gateways. We are not liable for delays or issues caused by third-party processors.

5. Shipping and Delivery

We aim to process and ship orders promptly. However, delivery times are estimates and not guarantees. We are not responsible for delays due to courier services, weather, customs, or unforeseen events.

Ownership and risk of loss transfer to you upon shipment. You are responsible for tracking and receiving your package.

We do not refund orders marked as “delivered” by our logistics partners. It is your responsibility to ensure the accuracy of the delivery address and to be available to receive packages.

6. Returns and Refunds

Our Return and Refund Policy is available on the website and forms part of these Terms. Eligibility for returns is limited to cases that meet our policy conditions. Return shipping costs are the customer’s responsibility unless stated otherwise.

We reserve the right to reject return or refund requests if the product is used, damaged, or returned outside the return window.

7. Intellectual Property

All content on the website; including text, images, product names, graphics, and software—is the property of Riverside Crystal Universal or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, republish, or use any part of the content without express written permission.

8. Prohibited Use

You agree not to use the site:

  • For unlawful, fraudulent, or abusive purposes

  • To upload or distribute viruses or malicious code

  • To harvest data or breach the security of our systems

  • To impersonate another person or misrepresent your affiliation

Violation may result in termination of your access and legal action.

9. Third-Party Links and Services

Our website may contain links to third-party sites or services. We are not responsible for the content, privacy practices, or functionality of third-party platforms. Use them at your own risk.

10. Limitation of Liability

To the fullest extent permitted by law, Riverside Crystal Universal shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to:

  • Loss of profits

  • Damaged goods due to handling in transit

  • Errors or omissions in content

  • Delays or interruptions in service

We are not liable for any personal or property damage arising from use of the products sold on our site. All products are used at the customer’s own risk.

11. Indemnification

You agree to indemnify, defend, and hold harmless Riverside Crystal Universal, its directors, employees, agents, and affiliates from any claims, damages, liabilities, losses, costs, or expenses (including legal fees) arising out of:

  • Your use of the website or products

  • Any breach of these Terms

  • Any violation of third-party rights

  • Any incorrect or incomplete shipping information

  • Any misuse of purchased items or reselling without our approval

This indemnity clause survives the termination of your relationship with us.

12. Force Majeure

We shall not be held liable for failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, war, cyberattacks, labor disputes, or disruptions in internet or utility services.

13. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved in the competent courts of Nigeria.

14. Modifications to Terms

We reserve the right to modify or update these Terms at any time. Updates will be posted on this page with the revised effective date. Continued use of the website after changes means you accept the new Terms.

15. Contact Information

For questions, complaints, or support, contact us at:
Email: info@rcuniversal.com
Phone: +2348027345434
Website: www.rcuniversal.com

Effective Date: 1st August, 2025

This Privacy Policy outlines how Riverside Crystal Universal (“we,” “our,” or “us”) collects, uses, protects, and shares your personal information when you visit or make a purchase on our website.

By using this website, you agree to the practices described in this policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect your information in the following ways:

a. Information You Provide:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely by third-party gateways)

  • Account credentials (if applicable)

  • Inquiries or messages sent via contact forms or live chat

b. Information Collected Automatically:

  • IP address

  • Browser and device data

  • Pages visited and time spent

  • Cookies and usage logs

2. How We Use Your Information

We use your data to:

  • Fulfill and manage your orders

  • Send order updates and notifications

  • Provide customer service

  • Improve our website’s functionality and content

  • Send promotional offers or newsletters (only if you opt in)

  • Ensure transaction security and prevent fraud

  • Meet our legal obligations

We do not sell or rent your personal information.

3. How We Share Your Information

Your information may be shared only as needed with:

  • Payment processors to securely handle transactions

  • Shipping/logistics partners to deliver your orders

  • Technical service providers for hosting, analytics, and platform operations

  • Legal or regulatory authorities when legally required or to protect our rights

All third parties are required to handle your information in compliance with applicable data protection laws.

4. Data Retention

We retain your data only for as long as necessary to fulfill the purposes stated above. You may request deletion of your data, subject to our need to comply with legal obligations.

5. Cookies and Tracking

We use cookies to:

  • Improve site speed and navigation

  • Store user preferences

  • Track website performance

  • Provide a tailored user experience

You may disable cookies through your browser settings, though this may affect website functionality.

6. Your Rights

You may request to:

  • Access the data we hold about you

  • Correct or update your information

  • Delete your account or personal data

  • Opt out of marketing messages

  • Restrict or object to certain data uses

To submit a request, contact us at:
Email: info@rcuniversal.com
Phone: +2348027345434

7. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, or disclosure. These include SSL encryption and secure data storage practices.

No system is completely foolproof; use the platform with awareness of inherent digital risks.

8. Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If discovered, such data will be promptly deleted.

9. Policy Updates

We may revise this Privacy Policy from time to time. Updates will be posted on this page, with the most recent effective date stated above. Continued use of the website means you accept the revised terms.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
Email: info@rcuniversal.com
Phone: +2348027345434
Website: www.rcuniversal.com

Effective Date: 1st August, 2025

This Cookie Policy explains how Riverside Crystal Universal (“we,” “our,” or “us”) uses cookies and similar tracking technologies when you visit our website.

By using our site, you consent to our use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They help the website remember your actions and preferences, allowing for a smoother and more personalized browsing experience.

2. Types of Cookies We Use

We use the following types of cookies:

a. Essential Cookies
These are necessary for the website to function properly. They enable basic features like shopping cart management, secure login, and page navigation.

b. Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting information such as page visits, time spent, and traffic sources. This data is used to improve website performance.

c. Functional Cookies
These cookies remember your preferences, such as your language or region, to enhance your experience on our site.

d. Marketing and Advertising Cookies
These cookies track your browsing habits to show relevant ads across different platforms. They may be set by third-party advertising networks we work with.

3. Third-Party Cookies

Some cookies are set by trusted third-party services we use, such as:

  • Google Analytics

  • Facebook Pixel

  • Payment providers

  • Live chat or customer service tools

These third parties may use cookies to collect data in accordance with their own privacy policies. We encourage you to review those policies directly.

4. Managing Your Cookie Preferences

You can control and manage cookies in your browser settings. Most browsers allow you to:

  • View cookies stored on your device

  • Delete cookies

  • Block cookies from all or specific websites

  • Set alerts before cookies are stored

Please note: Disabling cookies may limit your ability to use certain features of our website, such as completing purchases or saving preferences.

For more detailed guidance, visit www.allaboutcookies.org.

5. Changes to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in technology or legal requirements. Updates will be posted here with a new effective date.

6. Contact Us

For questions or concerns about our use of cookies, please contact us at:
Email: info@rcuniversal.com
Phone: +2348027345434
Website: www.rcuniversal.com